Termini e condizioni del servizio

OVERVIEW
Welcome to Aliena Coffee Roasters! The terms “we”, “us” and “our” refer to Aliena Coffee Roasters. Aliena Coffee Roasters operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Aliena Coffee Roasters is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Aliena Coffee Roasters reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Aliena Coffee Roasters confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as Aliena Coffee Roasters may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy [LINK].
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.
Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Aliena Coffee Roasters, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of Aliena Coffee Roasters, Shopify or any third party. Unauthorized use of the Services may be a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by Aliena Coffee Roasters.
Aliena Coffee Roasters’s names, logos, product and service names, designs, and slogans are trademarks of Aliena Coffee Roasters or its affiliates or licensors. You must not use such trademarks without the prior written permission of Aliena Coffee Roasters. Shopify’s name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.
We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
[NOTE TO MERCHANT: This section accurately characterizes Shopify’s relationship with your store and should not be removed or modified.]
Aliena Coffee Roasters is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Aliena Coffee Roasters. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Aliena Coffee Roasters, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Aliena Coffee Roasters.

SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK], and certain personal information may be subject to Shopify’s Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our privacy policy [LINK] for more details on how we, Shopify, and our partners use your personal information.

SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service.
You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.
We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with the these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Aliena Coffee Roasters, Shopify or users of the Services, or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, spider, crawl, or scrape; or (e) interfere with or circumvent the security features of the Services or any related website, other websites, or the Internet. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 14 - TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 15 - DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.
EXCEPT AS EXPRESSLY STATED BY Aliena Coffee Roasters, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 16 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL Aliena Coffee Roasters, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

SECTION 17 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Aliena Coffee Roasters, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys’ fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.

SECTION 18 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 19 - WAIVER; ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 20 - ASSIGNMENT
You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

SECTION 21 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the federal and state or territorial courts in the jurisdiction where Aliena Coffee Roasters is headquartered. You and Aliena Coffee Roasters consent to venue and personal jurisdiction in such courts.

SECTION 22 - HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 23 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 24 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at ciao@caffealiena.com.
Our contact information is posted below:
[INSERT TRADING NAME]
ciao@caffealiena.com
[INSERT BUSINESS ADDRESS]
[INSERT BUSINESS PHONE NUMBER]
[INSERT BUSINESS REGISTRATION NUMBER]
[INSERT VAT NUMBER] 1. DEFINIZIONI

Le seguenti espressioni avranno, ai fini delle presenti Condizioni Generali, il significato indicato:

Aliena by Faro: indica la Aliena by Faro S.r.l., con sede in Via Piave n. 55 – 00187 Roma, P.IVA 16347711000 iscritta presso il registro delle imprese di Roma, n. REA 1650591;

Conferma dell’Ordine: si intende la conferma da parte di Aliena by Faro dell’Ordine inviato dal Cliente. La conferma equivale ad accettazione e il Contratto si intende perfezionato;

Cliente: indica il Consumatore o il Professionista che acquista i Prodotti ai sensi delle presenti Condizioni Generali;

Codice del Consumo: si intende il Decreto Lgs. del 6 settembre 2005, n. 206;

Condizioni Generali: indica le presenti condizioni generali di vendita dei Prodotti;

Contratto: si intende il rapporto contrattuale concluso tra le Parti, relativamente a un singolo Ordine o a più Ordini, a seguito dell’Accettazione dell’Ordine;

Consumatore: si intende il cliente persona fisica che agisce per scopi estranei alla propria attività imprenditoriale e professionale;

Informativa Privacy: si intende l’informativa fornita al Cliente per l’utilizzo dei dati personali;

Ordine: si intende l’ordine che il Cliente invia ad Aliena by Faro per l’acquisto dei Prodotti, nelle modalità di cui all’art. 3;

Parti: si intendono, congiuntamente, il Cliente e Aliena by Faro;

Prodotti: si intendono il caffè prodotto da Aliena by Faro e/o altri prodotti accessori venduti sul Sito Internet;

Professionista: si intende la persona fisica o la persona giuridica che agisce nell’esercizio della propria attività imprenditoriale, commerciale, artigianale o professionale e che abbia inserito il numero di P.IVA nel momento della registrazione al Sito Internet o al momento dell’invio dell’Ordine;

Ricezione dell’Ordine: si intende la comunicazione inviata al Cliente con la quale lo stesso viene informato che Aliena by Faro ha ricevuto e preso in carico l’Ordine;

Sito Internet: si intende il sito internet https://aliena.space all’interno del quale è possibile acquistare i Prodotti.

2. OGGETTO

2.1 Le presenti Condizioni Generali disciplinano l’acquisto dei Prodotti a marchio Aliena by Faro effettuato all’interno del Sito Internet.

2.2 Le presenti Condizioni Generali sono quelle vigenti al momento dell’effettuazione di un Ordine.

2.3 Aliena by Faro si riserva il diritto di modificare in qualsiasi momento le presenti Condizioni Generali e di darne pubblicità all’interno del Sito Internet.

3. ORDINI – CONCLUSIONE DEL CONTRATTO

3.1 Per effettuare l’acquisto di uno o più Prodotti, il Cliente è tenuto a compilare l’Ordine nell’apposita pagina web, indicando il nome, il cognome o il nome della società, se il Cliente è un Professionista, l’indirizzo di fatturazione, l’indirizzo di spedizione.

3.2 Una volta compilato l’Ordine, il Cliente dovrà accettare espressamente le presenti Condizioni Generali e l’Informativa Privacy nell’apposito campo indicato al fine di procedere all’acquisto dei Prodotti. In mancanza di accettazione dei suddetti documenti, il sistema non consentirà di procedere con l’acquisto.

3.3 Ricevuto l’Ordine, Aliena by Faro invierà al Cliente, all’indirizzo e-mail indicato al momento della compilazione dell’Ordine:

(a) la Ricezione dell’Ordine;

(b) la Conferma dell’Ordine, contenente il numero dell’Ordine, la descrizione, la quantità e il prezzo dei Prodotti e la data di consegna.

3.4 Qualora dovessero emergere delle problematiche nel processo dell’Ordine, Aliena by Faro provvederà ad inviare al Cliente un’e-mail nella quale verrà indicato il tipo di problema riscontrato e le modalità di risoluzione dello stesso.

3.5 Il Cliente è libero di effettuare l’Ordine di uno o più Prodotti, previa registrazione al Sito Internet o inserendo i dati indicati all’art. 3.1 ogni volta che intenda effettuare un acquisto.

3.6 Il Cliente potrà modificare l’Ordine già inviato entro e non oltre 8 ore dalla ricezione dell’e-mail di Ricezione dell’Ordine. Decorso tale periodo di tempo, l’Ordine non potrà più essere modificato, salvo in ogni caso quanto previsto dall’art. 10 delle presenti Condizioni Generali].

4. PRODOTTI

All’interno del Sito Internet il Cliente potrà verificare le caratteristiche essenziali dei Prodotti che intende acquistare. Tuttavia, le immagini dei Prodotti potranno non essere perfettamente rappresentative delle loro caratteristiche e differire per colore, dimensioni, prodotti e accessori rappresentati. Tutte le informazioni di supporto per effettuare l’ordine di acquisto dovranno intendersi come semplice materiale informativo generico, non riferibile alle reali caratteristiche di ogni singolo Prodotto.

5. PREZZI

5.1 I prezzi dei Prodotti vengono indicati all’interno del Sito Internet e si intendono comprensivi di IVA.

5.2 Le spese di spedizione saranno a carico del Cliente. Nel caso in cui l’importo dell’Ordine sia pari o superiore ad Euro 400 la consegna sarà a porto franco. Per le consegne al di fuori dell’UE esiste l’obbligo da parte del Cliente di provvedere al pagamento degli oneri doganali, per la cui disciplina si rinvia al sito delle compagnie di spedizione.

5.3 I prezzi dei Prodotti potrebbero essere soggetti ad aggiornamenti. Al riguardo si invita il Cliente a controllare il prezzo di vendita finale, prima di inoltrare il relativo Ordine.

6. MODALITÀ DI PAGAMENTO E FATTURAZIONE

6.1 Il pagamento dei Prodotti potrà essere effettuato mediante carta di credito o PayPal.

6.2 A fronte del pagamento dei Prodotti, Aliena by Faro emetterà regolare fattura con l’indicazione del codice fiscale del Consumatore o della Partita IVA del Professionista.

7. SPEDIZIONE E CONSEGNA DEI PRODOTTI

7.1 Le spedizioni dei Prodotti potranno essere effettuate sia all’interno che al di fuori del territorio UE. 

7.2 Aliena by Faro eseguirà la spedizione dei Prodotti esclusivamente presso la destinazione indicata all’interno dell’Ordine. 

7.3 Le consegne avverranno entro 5 giorni lavorativi dalla Conferma dell’Ordine per le spedizioni nel territorio della Repubblica Italiana, di San Marino e della Città del Vaticano. Le consegne verso i Paesi all’interno al di fuori dell’UE saranno eseguite, dalla Conferma dell’Ordine, nei tempi indicati al momento dell’inoltro dell’ordine (non superiori a 7 giorni lavorativi).

8. PASSAGGIO DEL RISCHIO DELLA PERDITA O DEL DANNEGGIAMENTO DEI PRODOTTI

8.1 Il rischio della perdita o del danneggiamento dei Prodotti, per cause non imputabili ad Aliena by Faro, si trasferisce al Consumatore soltanto nel momento in cui quest’ultimo entri materialmente nel possesso dei Prodotti.

9. ACCETTAZIONE DEI PRODOTTI

9.1 I Prodotti si intendono accettati con la firma del documento di consegna del vettore incaricato da Aliena by Faro.

9.2 Nel caso in cui i Prodotti ordinati non siano stati consegnati integri o siano di quantità inferiore rispetto a quanto riportato nell’Ordine, il Cliente dovrà comunicarlo ad Aliena by Faro entro 5 giorni lavorativi dall’avvenuta consegna, mediante lettera raccomandata AR all’indirizzo Aliena by Faro, via Piave 55 – 00187 Roma o a mezzo PEC all’indirizzo faro.srls@legalmail.it, con la specifica descrizione della problematica riscontrata

10. DIRITTO DI RECESSO DEL CONSUMATORE – RESTITUZIONE DEI PRODOTTI

10.1 Ai sensi dell’art. 52 del Codice del Consumo, il Consumatore potrà esercitare il diritto di recesso dal Contratto entro 14 (quattordici) giorni dalla ricezione dei Prodotti.

10.2 Il Consumatore informerà Aliena by Faro della decisione di esercitare il diritto di recesso nelle seguenti modalità:

(a) utilizzando il modulo tipo di recesso di cui all’Allegato I, parte B del Codice del Consumo (cliccare qui), oppure

(b) presentando una qualsiasi dichiarazione esplicita della sua decisione di recedere dal Contratto, mediante invio di lettera raccomandata AR all’indirizzo Aliena by Faro, via Piave 55 – 00187 Roma o a mezzo PEC all’indirizzo faro.srls@legalmail.it.

10.3 A seguito dell’esercizio del diritto di recesso, Aliena by Faro rimborserà al Consumatore tutti i pagamenti ricevuti da quest’ultimo, eventualmente comprensivi delle spese di consegna, entro 14 (quattordici) giorni dal giorno in cui Aliena by Faro è informata della decisione del Consumatore di recedere dal Contratto.

10.4 Aliena by Faro eseguirà il rimborso di cui al precedente art. 10.3 utilizzando lo stesso metodo di pagamento usato dal Consumatore per la transazione relativa all’acquisto dei Prodotti, salvo che il Consumatore abbia espressamente convenuto altrimenti.

10.5 Sono a carico del Consumatore le spese di rispedizione dei Prodotti alla Aliena by Faro, ai sensi e per gli effetti di cui all’art. 57 del Codice del Consumo.

10.6 Non saranno rimborsati o saranno parzialmente rimborsati quei Prodotti restituiti che abbiano subito una diminuzione a causa di un utilizzo improprio da parte del Consumatore.

11. GARANZIA LEGALE DI CONFORMITÀ IN FAVORE DEL CONSUMATORE

11.1 Aliena by Faro è responsabile nei confronti del Consumatore per qualsiasi difetto di conformità esistente al momento della consegna dei Prodotti, ai sensi degli artt. 128-135.

11.2 Il difetto di conformità dovrà essere denunciato dal Consumatore entro due mesi dalla data di scoperta del difetto e non oltre 24 (ventiquattro) mesi dalla data dell’acquisto dei Prodotti. 

11.3 Qualora i Prodotti presentino dei difetti di conformità che limitano o riducono significativamente l’idoneità all’uso dei Prodotti, il Consumatore ha diritto, senza spese, alla sostituzione dei Prodotti o ad una riduzione adeguata del prezzo o alla risoluzione del Contratto.

11.4 Il Consumatore potrà chiedere, a sua scelta, la sostituzione dei Prodotti, senza spese in entrambi i casi, salvo che il rimedio richiesto sia oggettivamente impossibile o eccessivamente oneroso rispetto all’altro.

11.5 In caso di sostituzione dei Prodotti, le spese di spedizione per la restituzione saranno a carico di Aliena by Faro e verranno quindi rimborsate al Consumatore.

11.6 Non sono coperti dalla presente garanzia tutti quei difetti risultanti da un uso negligente o improprio del prodotto.

12. PRIVACY

Per tutte le informazioni sulle modalità con cui vengono trattati i dati personali, si invita a consultare l’informativa sul trattamento dei dati personali (Informativa Privacy).

13. CASO FORTUITO E FORZA MAGGIORE

13.1 Con l'espressione “caso fortuito” o "forza maggiore" si intende ogni fatto, anche di terzi e/o delle autorità pubbliche, imprevedibile o inevitabile e comunque fuori dal controllo di Aliena by Faro, il cui verificarsi non sia dovuto a comportamenti od omissioni imputabili alla stessa, per natura ed entità, che sia di per sé tale da impedire l'adempimento degli obblighi contrattuali.

13.2 Aliena by Faro non potrà essere in alcun modo ritenuta responsabile nel caso in cui risulti inadempiente agli obblighi derivanti dalle presenti Condizioni Generali, qualora l’inadempimento fosse dipendente da causa alla stessa non imputabile (caso fortuito e/o a forza maggiore) e sempre che non abbia in alcun modo concorso a determinarli.

14. LEGGE APPLICABILE E FORO COMPETENTE

14.1 Qualora il Cliente sia un Consumatore, si applicherà la disciplina dettata in materia di diritti del consumatore ai sensi del Codice del Consumo.

14.2 Qualora il Cliente sia un Professionista, si applicherà la disciplina dettata dal Codice Civile e da quanto previsto dalle presenti Condizioni Generali.

14.3 Ai sensi dell’art. 66-bis del Codice del Consumo, per ogni controversia che dovesse insorgere tra un Consumatore e Aliena by Faro in ordine all’esecuzione e/o alla validità e/o alla risoluzione e/o all’interpretazione del Contratto sarà competente il giudice del luogo di residenza o di domicilio del Consumatore, se ubicati nel territorio dello Stato Italiano. In caso contrario, il Foro competente sarà quello di Roma.

14.3 Per ogni controversia che dovesse insorgere tra un Professionista e Aliena by Faro in ordine all’esecuzione e/o alla validità e/o alla risoluzione e/o all’interpretazione del Contratto sarà competente in via esclusiva il Foro di Roma.

15. RISOLUZIONE ALTERNATIVE DELLE CONTROVERSIE EXTRAGIUDIZIALI CON I CONSUMATORI

15.1 Per la risoluzione extragiudiziale delle controversie derivanti dall’acquisto dei Prodotti, il Consumatore potrà usufruire della piattaforma online messa a disposizione dalla Commissione Europea al seguente indirizzo: http://ec.europa.eu/consumers/odr/.

15.2 Per la risoluzione extragiudiziale delle controversie si rinvia, in ogni caso, alle disposizioni di cui agli artt. 141-141 decies del Codice del Consumo. 

16. SERVIZIO CLIENTI

Nel caso in cui si dovesse verificare un inconveniente nel procedimento di evasione dell’Ordine, il Cliente potrà contattare Aliena by Faro all’indirizzo e-mail dafne@aliena.space al fine di trovare la soluzione più adatta alla definizione della problematica riscontrata.